jwin Privacy Policy
Your personal information matters to us. Read this policy to understand how jwin collects your information, what it is used for, and what steps are taken to keep it secure.
Last Updated: 1 January 2025 | This policy applies to all users of the jwin platform.
By using the jwin website and related services, you are considered to have accepted the terms described in this privacy policy. This policy has been prepared with Bangladesh users in mind and forms an integral part of jwin's Terms and Conditions.
Definitions and Introduction
In this policy, "jwin", "we", and "our" refer to the organisation operating the jwin platform. "You" or "user" refers to any person who visits the jwin website, opens an account, or uses our services. "Personal information" refers to any information that can directly or indirectly identify an individual.
This privacy policy primarily explains: what types of information are collected, what they are used for, who they may be shared with, and what your rights regarding your information are.
Information We Collect
2.1 Registration and Identity Information
When you create an account on jwin, we collect the following information:
- Full name and date of birth (for age verification — 21+ is required for all activities)
- Mobile number and email address
- Username and password (stored in encrypted form)
- Residential address and national ID number (where required)
2.2 Financial Transaction Information
During deposits and withdrawals, we record the relevant payment information. This includes details of transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Full card or wallet numbers are not stored on our servers.
2.3 Usage and Activity Information
Information about your activity on the platform is also collected automatically:
- IP address and device type
- Browser type and operating system
- Login time, session duration, and pages visited
- Betting history and gaming activity logs
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
When you contact jwin support via live chat or email, we retain the details of that conversation. This helps us improve service quality and resolve disputes.
Purpose of Information Use
Collected information is used for the following purposes:
- Creating and managing accounts and verifying user identity
- Processing financial transactions and preventing fraud
- Providing customer service and technical support
- Ensuring platform security and stability
- Personalising your experience according to your preferences
- Complying with applicable laws and regulations
- Informing you about relevant promotions and offers (with your consent)
jwin never sells your information to third parties. Your personal information is not transferred to any commercial entity for marketing or advertising purposes.
Information Sharing and Disclosure
4.1 Service Providers
Certain trusted third-party technologies are used to operate our services — such as payment gateways, game software providers, and cybersecurity services. These partners receive only the information necessary for their specific tasks and are required to comply with our privacy standards.
4.2 Legal Obligations
Where disclosure of information is required under a court order, request from a government authority, or applicable law, jwin may disclose it. In such circumstances, only the information legally required is provided.
4.3 Business Transfers
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. If such a change occurs, we will notify users in advance.
Data Security Measures
jwin adopts industry-standard technical and organisational measures to protect user information:
- All data transmission secured through SSL (Secure Socket Layer) encryption
- Passwords and sensitive data stored using one-way hashing algorithms
- Regular security audits and vulnerability testing
- Two-factor verification (OTP) to prevent unauthorised access to accounts
- Systems to detect suspicious logins and transactions
- Data access restricted to authorised staff only
However, no data transmission over the internet is entirely risk-free. We are committed to providing the highest level of protection, but absolute security cannot be guaranteed by anyone.
Cookies and Tracking Technologies
The jwin website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions and core functionality; disabling these will prevent the platform from working properly.
- Functional Cookies: Remember your language preference, theme settings, and similar personalised settings.
- Analytics Cookies: Collect statistical data to understand platform usage; not personally identifiable.
6.2 Cookie Controls
You can disable or delete cookies at any time by changing your browser settings. However, please note that disabling certain cookies may limit some jwin features.
User Rights
You have the following rights regarding your information:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete information.
- Right to Deletion: In certain circumstances you may request that your information be deleted, though information subject to legal obligations may not be removable.
- Right to Restrict Processing: You may request that your information not be used for certain specific purposes.
- Right to Withdraw Consent: You may withdraw any consent previously given at any time.
- Right to Complain: You may raise data protection complaints directly with jwin support.
To exercise these rights, please contact jwin support. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.
Data Retention Period
jwin retains information for as long as necessary to fulfil the relevant purpose. General guidelines are given below:
- Active accounts: for the entire period the account remains active from the date of opening
- Closed accounts: for a set period after closure in accordance with financial regulations
- Transaction records: retained long-term as required by applicable law
- Cookie data: automatically deleted after the set expiry period or when you delete them
Protection of Minors
jwin's services are strictly for individuals aged 21 or over. We do not knowingly collect information from minors. Age is verified at registration and identity documents may be requested in cases of doubt.
If you believe a minor has opened an account on jwin, please notify our support immediately. For more information on responsible gaming, please read our Responsible Gaming page.
International Data Transfers
jwin primarily operates services for users in Bangladesh. For technical reasons, some data may be processed on servers located in other countries. In such cases, we ensure that the data receives the same level of protection.
Third-Party Links and Services
The jwin platform uses third-party technologies for game software and payment services. These third parties have their own privacy policies governing their own data collection practices. jwin is not responsible for the privacy practices of third parties.
Changes to This Policy
jwin reserves the right to amend this privacy policy as needed. If any significant changes are made, a notice will be posted on the website and the "Last Updated" date at the top of the policy will be revised. Continued use of the service after changes are made will be taken as acceptance of the new policy.
We recommend reviewing this page periodically to stay informed of any policy changes. To learn more about our terms of service, read our About Us page.
Contact and Complaints
For any questions or complaints regarding this privacy policy or your information, please contact us:
- Live Chat: Contact us directly through the jwin website (7 days a week, 24 hours a day)
- Email: [email protected]
Our support team can assist in both Bengali and English. For answers to common questions, visit our FAQ section — many questions are answered there.